Delivery and return

The great advantage of Chambrekids is that we manufacture the furniture and ship it from our Sofamo factory in Andilly, Charente-Maritime. No intermediary means no additional delay!

Products are stored and shipped from the factory, which allows us to offer fast delivery times that correspond to our carriers' schedules. Once your payment is received and the order is definitively validated, it is prepared and shipped as quickly as possible.

Shipping is handled by Heppner, Geodis, GLS or La Poste companies, shipping costs are specific to each item depending on its weight and destination. Please check your cart for associated shipping costs. Deliveries are made Monday to Friday from 8:30 AM to 6:00 PM, except on holidays.

From receipt of the email or SMS from the carrier asking you to contact them to schedule your delivery appointment, you have 3 working days to contact the carrier, schedule your delivery date and receive your order.

WARNING especially do not exceed 8 working days between the departure of your order (receipt of shipping email) and the actual day of your delivery to your home otherwise it will be automatically returned with return costs that will be charged to you. See below:


Return shipping rates to Chambrekids by Heppner or Geodis for individuals:

From 0 to 10 Kg - €55 incl. tax

From 11 to 30 Kg - €70 incl. tax

From 31 to 60 Kg - €91 incl. tax

From 61 to 100 Kg - €142 incl. tax

Beyond 100 Kg €1.32 incl. tax per additional kilo.

+ Collection fee of €35 per shipment.

If the order is to be delivered beyond the delivery dates displayed on the website at the time of ordering at the customer's request, then storage fees will be payable by the customer to Chambrekids for each additional day of storage.

We ship our orders to Metropolitan France, Corsica, and European border countries such as Spain, Portugal, Germany, Italy, Belgium, Luxembourg. For foreign countries and French overseas territories, we can ship but the management of port-to-port transit is the customer's responsibility.

How to properly receive your order?

1: When receiving your package, we advise you to check the number of packages received against the number announced by the carrier. If one or more packages are missing, please note this on the transport document and contact us at 05.46.66.37.09.

2: We invite you to check the external condition of the packages in the presence of the delivery person before signing the delivery note. Don't hesitate to unpack the product if the outer packaging is damaged.

3: If one of the packages is damaged, please refer to our instructions below for what to write on the delivery note.

Very important, please follow the instructions below:

Regarding the reception of damaged packages in your order:

Please accept all packages that are in good condition.

- For damaged packages:

Major damage = Refuse the package + write precisely on the carrier's delivery note the following mention: "wooden furniture broken, paint scratched during transport".

Minor damage = Keep the package + write precisely on the carrier's delivery note the following mention: "wooden furniture broken, paint scratched during transport".

It is necessary to clearly write down the noticed damages for your claim to be considered valid. Writing "subject to unpacking" on the delivery note is not valid for claims.

The delivery driver is obligated to accept a partial refusal (even if it's a strapped pallet, in this case, you need to cut the strapping and return the damaged packages).

It is very important to follow these instructions please, otherwise, package returns, exchanges, and repairs will be at your expense.

Please note that notifications on the carrier's signed delivery note must be made by yourself and not by the driver. Don't hesitate to take photos if needed.

If there are reservations, you must write them yourself on their paper receipt, paper signed note that you must request in addition to their electronic pad. If you have any problems, don't sign anything and call us.

For slatted metal bed bases, if you have one or more broken slats or casters (trundle bed base), accept the bed base and we will ship the damaged parts at our expense. If the metal frame is bent or broken, refuse the bed base and write on the delivery note "Bed base bent, broken during transport".

In case of mattress damage (stain, dirt): Refuse the concerned package and write precisely on the carrier's delivery note for example "mattress stained, torn during transport".

If one of your packages is damaged, we advise you to take photos of the damaged packaging or furniture.

Your Chambrekids customer service is by your side to facilitate your delivery, we assist you with carrier procedures in case of problems.

In case of damaged package, please contact our after-sales service either by email at [email protected] or by phone at 05.46.66.37.09 within 48 hours following the receipt of the order. We will then get back to you to open an after-sales service file.

Conditions for an order not collected by the customer from the carrier and returned to Chambrekids.com.

We inform you that if you do not receive a message from the carrier 3 to 4 days after receiving our email announcing the shipment of your order, do not hesitate to contact us either by email specifying your order number (BC00...) or by phone at 05.46.66.37.09.

If the customer does not respond to the carrier's messages sent by SMS and email during the delivery period, the customer risks automatic return after 10 days from the delivery date of their order to Chambrekids premises. In this case, the customer will be sent an invoice for the package return costs imposed by the carrier.

The return shipping costs to Chambrekids for an order not collected by the customer are:

Return shipping rates to Chambrekids by Heppner or Geodis for individuals:

From 0 to 10 Kg - €55 inc. VAT

From 11 to 30 Kg - €70 incl. tax

From 31 to 60 Kg - €91 incl. tax

From 61 to 100 Kg - €142 inc. VAT

Beyond 100 Kg €1.32 incl. tax per additional kilo.

If the customer still wishes to be delivered after their order is returned to Chambrekids, the customer must pay the return shipping costs to Chambrekids + the new shipping costs for their order according to the carrier's current rates.

Exchange an item from your order or return one or more items for refund.

All after-sales service packages are shipped to the delivery address of the initial order.

If one or more items don't suit you, you can request:

- An exchange for another product in stock. Simply contact us by email, phone or mail within the legal maximum period of 14 days after delivery of your order. Please have your order number and the reference and quantity of items to exchange ready. Please note, exchange will only be possible if the product is in perfect condition, has not been assembled or used with its accessories and assembly instructions. Important shipping costs * remain at your expense regarding the return of the product you don't want and shipping costs for the new product.

- The return of one or more items from your order that don't suit you for a refund. Simply contact us by email, phone or mail within the legal maximum period of 14 days after delivery of your order. Please have your order number and the reference and quantity of items to return ready. Please note, return will only be possible if the product is in perfect condition, has not been assembled or used with its accessories and assembly instructions. Important Shipping costs * remain at your expense regarding the return of products you don't want.

It is recommended to return the item in its original packaging. Indeed our packaging ensures transport in good conditions. Returned products must meet these conditions suitable for new commercialization otherwise they will neither be refunded nor exchanged!

If the new product ordered is of a higher amount than the one returned, the new order will only be processed after chambrekids.com receives the difference. Conversely, if the amount of the new order is less than that of the returned product, we will ensure the refund of the difference, by check, sent with the new product.

The shipping costs remain at your expense regarding the return of the product you don't want and shipping costs for the new product.

We recommend taking out insurance for the return package as any damaged package will neither be taken back nor exchanged.

After contacting customer service, you can return the products to the following address:

Chambrekids.com - Returns Department

ZAC de Bel Air - 17230 ANDILLY

* RATES Heppner or Geodis for individuals:

From 0 to 10 Kg - €55 incl. tax

From 11 to 30 Kg - €70 incl. tax

From 31 to 60 Kg - €91 incl. tax

From 61 to 100 Kg - €142 incl. tax

Beyond 100 Kg €1.32 incl. tax per additional kilo.

+ Collection fee of €35 per shipment.

Return a defective item or item delivered by mistake.

Any defective item or item delivered by mistake will of course be subject to a full refund provided you have followed the few instructions explained below. This is important because we cannot take back items if the product or its packaging has been damaged.

All after-sales service packages are shipped to the delivery address of the initial order. 

Regarding the reception of damaged packages in your order:

Please accept all packages that are in good condition.

- For damaged packages:

Major damage = Refuse the package + write precisely on the carrier's delivery note the following mention: "wooden furniture broken, paint scratched during transport".

Minor damage = Keep the package + write precisely on the carrier's delivery note the following mention: "wooden furniture broken, paint scratched during transport".

It is necessary to clearly write down the noticed damages for your claim to be considered valid. Writing "subject to unpacking" on the delivery note is not valid for claims.

The delivery driver is obligated to accept a partial refusal (even if it's a strapped pallet, in this case, you need to cut the strapping and return the damaged packages).

It is very important to follow these instructions please, otherwise return shipping costs, exchanges and repairs will be at your expense.

Please note that notifications on the carrier's signed delivery note must be made by yourself and not by the driver. Don't hesitate to take photos if needed.

If there are any reservations, you must write them yourself on their paper receipt, a signed paper receipt that you must request in addition to their electronic pad. If you have any problems, don't sign anything and call us.

- For slatted metal bed bases, if you have one or more broken slats or casters (trundle bed base), accept the bed base and we will ship the damaged parts at our expense. If the metal frame is bent or broken, refuse the bed base and write on the delivery note "Bed base bent, broken during transport".

- In case of mattress damage (stain, dirt): Refuse the concerned package and write precisely on the carrier's delivery note for example "mattress stained, torn during transport".

If one of your packages is damaged, we recommend taking photos of the packaging or damaged furniture.

Your Chambrekids customer service is by your side to facilitate your delivery, we assist you with carrier procedures in case of problems. 

We invite you to contact our after-sales service who is there to resolve your issue, either by email at [email protected] or by phone at 05.46.66.37.09.